Frequently Asked Questions
Everything you need to know about shopping with JenniHome
What are your standard shipping times?
We typically process orders within 1-2 business days. Depending on your location, standard shipping usually takes between 3 to 7 business days for delivery.
What is your return policy?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your package.
Which payment methods do you accept?
JenniHome accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.
Do you offer international shipping?
Currently, we ship to customers within the United States and Canada. We are working on expanding our logistics to reach more international destinations soon.
How do I contact customer support?
Our dedicated support team is available via email at support@jennihome.com or through our live chat feature from 9:00 AM to 5:00 PM EST, Monday through Friday.